D.W. CAMPBELL, INC.
AUTOMOTIVE SERVICE MANAGER
Service Manager Job Description:
We are seeking an experienced and dedicated Service Manager to oversee and manage our service department. The ideal candidate will be responsible for ensuring our customers receive high-quality service and ongoing support. This role involves managing a team of service technicians, coordinating service schedules, and implementing efficient service processes.
Key Responsibilities:
1. Manage and oversee the day-to-day operations of the service department.
2. Coordinate service schedules and assign tasks to service technicians.
3. Ensure timely and effective resolution of customer service requests and complaints.
4. Monitor and track service performance metrics and KPIs to ensure service quality and efficiency.
5. Develop and implement service processes and procedures to improve service delivery.
6. Train and mentor service technicians to improve technical skills and customer service.
7. Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
8. Maintain accurate service records and documentation.
9. Manage service budgets and expenses to ensure profitability.
10. Stay up-to-date with industry trends and best practices in service management.
Qualifications:
1. Bachelor's degree in business administration or a related field.
2. Proven experience in service management or related field.
3. Strong leadership and managerial skills.
4. Excellent communication and interpersonal skills.
5. Ability to multitask and prioritize tasks effectively.
6. Proficient in using service management software and tools.
7. Strong problem-solving and decision-making abilities.
8. Knowledge of service industry regulations and standards.
9. Customer-focused with a strong commitment to delivering exceptional service.
10. Ability to work in a fast-paced environment and under pressure.
If you have a passion for delivering excellent customer service and have the skills and experience to manage a service department effectively, we would love to hear from you. Apply now to join our team as a Service Manager.